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SAP Practice

SAP Managed Services

Running SAP well requires a blend of functional, technical and basis skills that are hard to maintain in house. Our managed services take end to end responsibility for the health, performance and evolution of your SAP landscape, so your team can focus on the business while we keep SAP reliable and improving.

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Run your SAP landscape end to end with managed services spanning functional, technical and basis operations.

The business challenge

Keeping a modern SAP landscape healthy means covering functional support, custom code, basis administration, integration monitoring and a continuous stream of updates. Building and retaining all of these skills internally is expensive, and gaps show up as outages, slow performance and deferred maintenance.

Fragmented responsibility is a common failure mode. When different parties own different layers, issues fall between the cracks, finger pointing replaces resolution and no single entity is accountable for the landscape running well as a whole.

Our approach

We provide a single accountable service across the functional, technical and basis layers, with defined service levels covering availability, performance and change. Proactive monitoring and maintenance catch issues before they affect users rather than reacting after the fact.

Beyond keeping the lights on, we help the landscape evolve, applying updates, protecting clean core and delivering enhancements on a predictable cadence. Regular service reviews keep the engagement aligned to business priorities and demonstrate value transparently.

Capabilities

  • End to end functional and technical support
  • SAP Basis and system administration
  • Proactive monitoring and performance management
  • Release, update and change management
  • Custom code and integration maintenance
  • Service governance and continuous improvement

How we deliver

  1. 01

    Onboard

    Assess the landscape, capture knowledge and agree service levels and governance.

  2. 02

    Stabilize

    Establish monitoring, resolve open issues and baseline performance.

  3. 03

    Operate

    Run the landscape across functional, technical and basis layers to agreed levels.

  4. 04

    Evolve

    Apply updates and deliver enhancements while protecting clean core.

  5. 05

    Review

    Hold service reviews to align with priorities and demonstrate value.

Typical use cases

  • Outsourcing end to end SAP operations
  • Covering functional, technical and basis skills reliably
  • Proactively monitoring landscape health and performance
  • Managing updates and releases on a predictable cadence
  • Maintaining custom code and integrations
  • Gaining a single accountable party for SAP

Business impact

  • Single accountability for the whole landscape
  • Predictable cost and defined service levels
  • Proactive prevention of issues and outages
  • Access to a broad, retained skill base
  • A landscape that evolves, not just survives
  • Transparent value through regular reviews

Frequently asked questions

What does managed services cover that support does not?

It covers the full run of the landscape including basis, technical operations, monitoring and updates, with single end to end accountability.

How are service levels defined?

We agree measurable levels for availability, performance and change, and report against them transparently in regular reviews.

Will you help the landscape evolve?

Yes. We apply updates, protect clean core and deliver enhancements on a predictable cadence, not just keep the lights on.

Can you cover both on premise and cloud?

We manage SAP across on premise, private and public cloud deployments with the appropriate operations model for each.